Contact us

Real Human Support

At OIOVAPE, you’ll never deal with long phone menus or emails that disappear into an inbox abyss. We believe in real human support, providing fast, professional, and friendly service from your first order to every order after.

How We Can Help

Product Questions – From beginner basics to advanced vaping inquiries
Shopping Assistance – Device, flavor, and accessory recommendations
After-Sales Support – Orders, shipping, and usage support

Our team receives regular training to ensure you always get accurate and reliable information.

OIOVAPE — Real people. Real support. A better vaping experience.

E-mail

[email protected]

+86 180 2319 6798

[email protected]

Live-Chat

+86 180 2319 6798

Contact information

Frequently asked questions

My order hasn't arrived yet. Where is it?

We’re sorry to hear your order hasn’t reached you yet! Most orders ship within 3–5 business days and deliver within 10–18 business days (varies by region). To track your package:

Log into your account and check the "Order History" section for a tracking number.
By visiting 17track.net and entering your shipping information, you can view real-time logistics updates.

If there are any issues with the logistics of your order, please send the order number to our customer service email [email protected] and we will contact you immediately. We will promptly check the situation and, if necessary, arrange for a re-delivery or refund for you - your satisfaction is our top priority!

Do you deliver on public holidays?

Our warehouse and logistics partners do not operate on major public holidays (e.g., Christmas, New Year’s Day, Thanksgiving, local national holidays). Orders placed on or around public holidays will be processed and shipped on the next business day. Delivery times will be extended accordingly, so we recommend placing orders in advance if you need them by a specific date. You can find a full list of our holiday closure dates in the "Shipping Policy" page of our website.

Do you deliver to my postcode?

We offer international shipping to most countries and regions worldwide! To confirm if we deliver to your postcode:

Enter your zip/postal code in the "Shipping Calculator" on the product page or checkout page—this will instantly show if delivery is available.
If your location isn’t listed, please email [email protected] with your full address. We’re constantly expanding our delivery network and may be able to arrange shipping for you. Note: Some remote areas may incur a small additional shipping fee, which will be displayed at checkout.

Is next-day delivery available on all orders?

No, next-day delivery is not currently available for any OioVape orders. All orders are shipped via our standard delivery service:

Domestic orders typically arrive within 3–7 business days after dispatch.
International orders may take 10–18 business days, depending on the destination country/region and local customs processing.

You can check the exact estimated delivery time for your location by entering your postal code at checkout. We partner with reliable logistics providers to ensure your package is delivered safely and on time, and you can track its real-time status via the tracking link in your shipping confirmation email.

Do I need to be there to sign for delivery?

Yes, a signature is required for all deliveries. This is to ensure that the package can be safely delivered to the user's hands. If you’re unavailable to sign:

Most couriers will leave a "missed delivery" card with instructions to reschedule delivery or collect from a local depot.
You can also authorize a trusted adult to sign on your behalf by adding their name in the "Delivery Notes" section at checkout.

If you need to adjust your delivery preferences, contact our support team at least 24 hours before the estimated delivery date, and we’ll coordinate with the courier.