Frequently Asked Questions

We offer a full shopping service. We’ve compiled answers to common questions from customers about orders, payments, shipping, and vaping products. You can check them anytime for self-service support. If you need further help, please feel free to contact us—OIOVAPE Shop provides 24/7 service

Purchasing & Ordering

How do I purchase OioVape products?
Select your preferred vapes, choose your desired nicotine strength and quantity, pick your preferred payment method, and proceed to purchase directly on our website.
You can request to modify the order quantity only if the order has not been processed for shipment. Please contact our customer service immediately via the provided channels to make the change.
The stock status of each product is clearly indicated on its respective product page. If a product is out of stock, it will be marked as “Out of Stock” and may show an estimated restock date.
First, check your spam or junk email folder as the confirmation email may have been filtered incorrectly. If you still can’t find it, verify that you used the correct email address during checkout. You can also contact our customer service with your payment proof and registered information, and we will help confirm your order status and resend the confirmation email if needed.
You Can contact the customer service as soon as possible to modify the delivery address. Please ensure that the delivery address information (including the recipient’s name, contact number, and detailed address) is accurate and complete. Avoid delays or failures in the delivery process. We will ship the goods strictly according to the delivery address you provided.

Payment Methods

What payment methods can I use to pay for my order?

You may choose to pay via credit card, bank transfer, virtual currency transfer, or other methods.

If you require alternative payment options such as Klarna, Google Pay, Apple Pay, or PayPal, please contact customer service to arrange access.

Yes, we use advanced encryption technology to protect your payment information. All transactions are processed through secure payment gateways to ensure the safety and confidentiality of your data.

We do not charge additional fees for most payment methods. However, some payment providers may have their own transaction fees, which will be borne by you.

First, check if your payment information (such as card number, expiration date, and CVV code) is entered correctly. If the information is correct, contact your bank to confirm that there are no issues with your account or card. You can also try an alternative payment method.

Shipping & Delivery

How long is the delivery time for my order?

We ship from our EU warehouse and China warehouse. EU Customers: For shipments from our EU warehouse, you can expect delivery within 3-7 days; for shipments from China, delivery takes approximately 10-18 days. Japan Customers: Due to special flight arrangements, delivery takes approximately 15 days.

Yes, once your order is dispatched, you can use this number 17track.net to track the delivery progress on the platform.

We ship to most countries and regions around the world, but there may be shipping restrictions due to local laws and regulations. Please check the shipping information on our website or contact customer service to confirm if we ship to your location.

Shipping costs vary depending on your location, the weight and size of your order, and the shipping method selected. You can view the exact shipping cost during the checkout process.

If your order is lost or damaged, please contact our customer service within 7 days of the expected delivery date. Provide your order number and relevant photos of the damage (if applicable), and we will assist you in resolving the issue, such as arranging a replacement or refund.

Vape Selection

Q: How do I choose the right nicotine strength for me?

New users are advised to start with 0%, 2%, or 5% nicotine options and gradually adjust the nicotine level based on personal preferences and needs.

We offer popular vape brands including JNR, Bang, UZY, Randm Tornado, and Vozol. Each brand has its unique flavor lineup.It can meet the diverse needs of each customer.

Yes, you can freely combine products from different brands (JNR, Bang, UZY, Randm Tornado, Vozol, etc.) with different nicotine strengths and flavors in a single order. Simply select your preferences when adding items to the cart.

Absolutely. All flavors for brands like JNR, Bang, UZY, Randm Tornado, and Vozol are crafted with high-quality, food-grade ingredients that comply with international safety standards. We strictly prohibit harmful additives to ensure a safe vaping experience.

Yes, most of our featured brands including Randm Tornado and Bang offer 0% nicotine (nicotine-free) flavor options. You can filter by “0% Nicotine” on the brand’s product page to find suitable choices, ideal for non-smokers or those who want to enjoy flavors without nicotine.

Order Changes & Customer Support

I ordered the wrong flavor/vape. How do I change my order?

You can add our customer service WhatsApp at +86 180 2319 6798 or Email: [email protected] starsvaper. Alternatively, you may contact us via the email form on our website to request an order change.

To ensure that your order change can be processed successfully, please contact us within 24 hours of placing the order. After 24 hours, your order may have already entered the processing or shipping stage, and changes may not be possible.

You can cancel your order within 24 hours of submission, provided that it has not been processed for shipment. Contact our customer service as soon as possible to request a cancellation.

In addition to WhatsApp and Email, you can also contact us via the email form on our website. Our customer service team will respond to your inquiry within 24-48 hours.

Please provide your order number (if applicable), full name, contact information, and a detailed description of your inquiry or issue. This will help our customer service team assist you more efficiently.