OioVape Privacy Policy

Welcome to OioVape (referred to as “we,” “us,” or “the Company”). Your privacy is of great importance to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your personal data when you use our website (oiovape.com, referred to as “the Service”). It also informs you of your privacy rights and how the law safeguards your personal information.

Acceptance of Terms

By accessing or using our Service, you acknowledge that you have read, understood, and agreed to the collection and use of your information as described in this Privacy Policy. We encourage you to review this policy carefully to understand our approach to handling your information.

Key Definitions

  • Personal Data: Information that can directly or indirectly identify you, such as your name, email address, phone number, and address.
  • Usage Data: Information collected automatically when you use our Service, including your IP address, browser type, visited pages, and browsing habits.
  • Cookie: Small files stored on your device to record information about your interaction with our Service.
  • Service Provider: Third-party individuals or entities that process data on our behalf to assist with operating the Service.
  • Third-Party Social Media Services: External social platforms (e.g., Google, Facebook) through which you may register or log in to our Service.

1. Information We Collect

We may collect the following information when you use our Service:
  • Basic Personal Information: When you make a purchase, register an account, or contact us, we may collect your name, email address, phone number, and address (including state/province, postal code, and city).
  • Usage Data: Automatically collected information about your interaction with our Service, such as your IP address, browser type and version, the pages you visit, the time spent on those pages, and device information (e.g., smartphone, computer).
  • Social Media Information: If you register or log in using third-party social media services, we may collect relevant social media data associated with your account (in line with the authorization scope of the respective platform).
  • Other Voluntarily Shared Information: Any other information you actively provide to us, such as feedback or questions submitted through the contact form.

2. How We Use Your Information

We use the collected information for the following legitimate purposes:
  • Provide and Maintain the Service: Ensure the smooth operation of our website and enable you to access and use our services normally (e.g., browsing products, completing purchases).
  • Process Orders and Fulfill Contracts: Complete your purchase transactions, arrange shipping, and send order updates (e.g., order confirmation, shipping notifications, delivery status).
  • Communicate with You: Respond to your inquiries, provide after-sales support, and send promotional information (e.g., new product launches, special offers, event notifications). You can unsubscribe from promotional emails at any time via the unsubscribe link included in the emails.
  • Improve the Service: Analyze user behavior and feedback to optimize website functionality, enhance user experience, and develop products or services that better meet your needs.
  • Prevent Fraud: Detect and prevent fraudulent activities related to purchases or account usage to protect your and our legitimate rights and interests.

Cookies and Tracking Technologies

We use Cookies and similar tracking technologies to improve our Service and your user experience. These technologies help us understand how you interact with our website and store certain preferences. We categorize the Cookies we use as follows:
  • Necessary Cookies: Essential for the operation of the Service, such as verifying your identity and enabling basic website functions (e.g., shopping cart functionality).
  • Functional Cookies: Used to remember your preferences, such as your language settings or login credentials, to avoid repeated input.
  • Analytical Cookies: Collected to analyze how you use our website (e.g., which pages are most visited), helping us optimize and improve the Service.

Sharing of Your Information

We will never sell your personal data to any third parties. We may only share your information in the following specific circumstances:
  • Service Providers: Share information with third-party partners (e.g., logistics companies, payment processors, analytics service providers) who assist us in processing orders, delivering products, or analyzing service usage. These providers are obligated to protect your data and may only use it for the purposes we authorize.
  • Business Partners: Share information with business partners when we jointly launch promotional activities, special offers, or cooperative products/services, provided that such sharing is consistent with your interests.
  • Legal Obligations: Disclose your information if required by law, legal proceedings, or government investigations, or to protect our legitimate rights and interests (e.g., responding to fraud allegations).

Transfer of Your Information

Some of our Service Providers or partners may be located outside your country/region. By using our Service, you consent to the cross-border transfer and processing of your personal information to these regions, provided that such transfer complies with applicable laws and regulations.

Data Storage and Protection

1. Data Storage

We will only retain your personal data for as long as necessary to fulfill the purposes stated in this Policy, including:
  • Completing your purchase transactions and fulfilling contractual obligations.
  • Complying with legal, regulatory, and other statutory obligations.
  • Resolving disputes and ensuring the normal operation of the business.

2. Data Security

We adopt reasonable and industry-standard security measures (e.g., encryption technology, SSL certificates) to protect your personal data from unauthorized access, disclosure, modification, or destruction. However, please note that no internet transmission or electronic storage system is 100% secure, and we cannot guarantee absolute security of your data.

Your Rights Regarding Personal Data

You have the following rights regarding your personal data:
  • Access and Modification: Log in to your account on our website to view or modify your personal information at any time.
  • Deletion Request: If you no longer wish for us to retain your personal data, you may request deletion by contacting our customer service.
  • Unsubscribe from Marketing Communications: Click the unsubscribe link in our promotional emails to stop receiving marketing information.
We will process your requests promptly in accordance with applicable laws and regulations.

Children’s Privacy Protection

Our Service is not intended for children under the age of 13. We will never intentionally collect or solicit personal information from children under 13. If we learn that we have collected personal information from a child under 13 without parental consent, we will immediately delete such information from our servers and terminate the relevant account.

Links to Third-Party Websites

Our Service may contain links to third-party websites. We are not responsible for the content or privacy policies of these external sites. We recommend that you carefully review the privacy policies of any third-party websites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make significant changes, we will post the updated policy on this page and may notify you via email or website notification. We encourage you to review this policy periodically to stay informed of any updates.

Contact Us

If you have any questions, concerns, or suggestions regarding this Privacy Policy, please contact us through the following channels:
Thank you for trusting OioVape. We are committed to providing you with a safe and secure service experience!